Last Updated: September 2026

At Saint Elan7, we carefully inspect and pack every order before dispatch to ensure that you receive your purchase in the best possible condition. We understand that issues can sometimes occur, and we are committed to assisting you with eligible returns, exchanges, and refunds.

Please read the following policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

• The product received has a manufacturing defect.
• The wrong product has been delivered.

Returns for reasons such as change of mind, personal preference, incorrect size selection, or other reasons not covered under this policy may not be accepted.

2. Return Request Timeline

All return, exchange, or refund requests must be raised within 48 hours of delivery.

Requests submitted after 48 hours may not be considered.

To report an issue, customers must provide:

• Order ID
• Clear photographs or videos of the product
• Clear photographs or videos of the packaging
• Clear evidence of the reported issue

3. Mandatory Requirements for Return & Refund

For any approved return, exchange, or refund request, the following requirements must be fulfilled:

• The Order ID must be provided and successfully verified.
• All original product tags and labels must be intact.
• All original seals must be intact and untampered with, wherever applicable.
• The original packaging must be retained and returned, wherever applicable.
• All accessories, inserts, and other items supplied with the product must be returned.

If the Order ID cannot be verified, or if the original tags, labels, or seals are missing, removed, broken, damaged, or tampered with, the product will not be eligible for a refund or exchange.

4. How to Request a Return

To initiate a return:

Step 1: Contact Saint Elan7 within 48 hours of receiving your order.

Step 2: Share your Order ID and clear photographs or videos of the product, packaging, tags, seals, and reported issue.

Step 3: Our team will review the request and verify the reported issue.

Step 4: If the request is approved, you will receive further instructions regarding the return or exchange.

Please do not send any product back without receiving confirmation and return instructions from our team.

5. Exchange Policy

If you receive a product with a manufacturing defect or receive the wrong product, you may be eligible for an exchange, subject to verification and product availability.

Exchange requests must be raised within 48 hours of delivery and supported with appropriate photographic or video evidence.

The Order ID, original tags, labels, seals, packaging, and applicable accessories must be available and intact for the exchange request to be processed.

Once the issue has been verified and the exchange is approved, Saint Elan7 will provide instructions for the exchange process.

6. Refund Policy

Refunds are issued only for eligible cases involving:

• A manufacturing defect, or
• A wrong product delivered.

All refund requests are subject to review and approval by Saint Elan7.

Mandatory Refund Requirements

For a refund to be processed:

• A valid Order ID must be provided and verified.
• The product must have its original tags and labels intact.
• The product must have its original seals intact and untampered with, wherever applicable.
• The original packaging and applicable accessories must be retained and returned.
• The product must not have been used, worn, altered, or damaged after delivery.

Refunds will not be processed if the Order ID cannot be verified or if the original tags, labels, seals, packaging, or applicable accessories are missing, removed, damaged, or tampered with.

Once a refund has been approved, it will generally be processed within 5–7 business days to the original payment method.

7. Cash on Delivery Refunds

For orders placed through Cash on Delivery (COD), approved refunds will be processed through bank transfer (NEFT/UPI).

Customers may be required to provide accurate bank account or UPI details for processing the refund.

Saint Elan7 will not be responsible for delays caused by incorrect payment details provided by the customer.

8. Product Condition

For an approved return, exchange, or refund, the product must be kept in its original, unused, and undamaged condition.

Customers must retain and return, where applicable:

• Original Order ID/order details
• Original tags and labels
• Original seals
• Original packaging
• All accessories and items received with the product

Products that have been used, worn, altered, damaged after delivery, or returned without the required items may not qualify for a return, exchange, or refund.

9. Damaged or Tampered Package

If your package appears damaged, opened, or tampered with when delivered, please contact Saint Elan7 as soon as possible.

We strongly recommend taking clear photographs or videos of the package and its contents before opening or immediately after receiving the order.

This evidence can help us investigate the issue and process your request efficiently.

10. Wrong Product Delivered

If you receive a product that is different from the product mentioned in your order, please contact us within 48 hours of delivery.

Please provide:

• Order ID
• Clear photographs/videos of the product received
• Clear photograph of the shipping label
• Photographs/videos showing the original tags and seals

After verification, our team will provide the applicable return, exchange, or refund instructions.

11. Manufacturing Defects

If you believe that your product has a manufacturing defect, please contact us within 48 hours of delivery with your Order ID and clear photographic or video proof.

The product must have its original tags, labels, and seals intact, wherever applicable.

Our team will review the reported issue and determine the appropriate resolution.

12. Non-Eligible Returns

Returns, exchanges, or refunds may not be accepted for:

• Change of mind
• Personal preference
• Incorrect size selection by the customer
• Products that have been used or worn
• Products damaged after delivery due to customer handling
• Requests submitted after the 48-hour return period
• Products returned without a valid Order ID
• Products returned without the original tags or labels
• Products with removed, broken, damaged, or tampered seals, wherever applicable
• Products returned without required packaging or accessories
• Products that have been altered or modified after delivery

13. Return Shipping

For approved return or exchange requests, Saint Elan7 will provide the applicable return instructions.

Customers should not ship products to Saint Elan7 without prior confirmation from our support team.

14. Refund Processing Time

Once a refund has been approved, it will generally be processed within 5–7 business days to the original payment method.

The time taken for the refunded amount to appear in your account may vary depending on your bank, payment gateway, or financial institution.

15. Important Refund Notice

Please ensure that you retain your Order ID and keep all original product tags, labels, seals, packaging, and applicable accessories intact until your return, exchange, or refund request has been completely resolved.

Without a valid Order ID and intact original tags and seals, the product will not be eligible for a refund or exchange.

16. Policy Changes

Saint Elan7 reserves the right to update or modify this Return & Refund Policy whenever necessary.

Any changes will be published on this page along with the updated date.